Shipping policy
Shipping Policy
1. Shipping Coverage
1.1 We currently ship to all serviceable pin codes across India ("Pan India Shipping"), subject to courier partner serviceability.
1.2 We do not currently offer international shipping. This may change in the future, and this policy will be updated accordingly.
2. Order Processing Time
2.1 All orders are processed within 1–2 business days of order confirmation (excluding Sundays and public holidays), which includes quality checks, energization/purification of the Rudraksha (where applicable), and secure packaging.
2.2 Orders placed on weekends or public holidays will begin processing on the next business day.
2.3 During sale periods (e.g., our Summer Sale) or high-volume days, processing may take an additional 1–2 business days. We appreciate your patience during such periods.
2.4 You will receive an order confirmation email/SMS immediately after placing your order, and a separate dispatch confirmation with tracking details once your order ships.
3. Delivery Timelines
3.1 Estimated delivery timelines after dispatch:
| Delivery Zone | Estimated Delivery Time |
|---|---|
| Metro cities (Delhi, Mumbai, Bengaluru, Chennai, Kolkata, Hyderabad, Pune, Ahmedabad) | 3–5 business days |
| Other cities and towns | 5–7 business days |
| Remote / rural areas | 7–10 business days |
3.2 These are estimated timelines and not guaranteed delivery dates. Actual delivery may be affected by courier network delays, weather conditions, regional disruptions, strikes, natural disasters, or other events beyond our reasonable control.
3.3 For custom, made-to-order, or personalized items (e.g., Siddh Mala combinations, custom bracelets), please allow an additional 2–4 business days for preparation before dispatch.
4. Shipping Charges
4.1 Free shipping is currently offered Pan-India on all prepaid orders, as displayed on the Site.
4.2 Cash on Delivery (COD) orders may be subject to a nominal COD handling fee, which (if applicable) will be clearly displayed at checkout before you place your order.
4.3 Any promotional free-shipping offer is subject to change or withdrawal without prior notice, and the shipping charge (if any) applicable to your order will always be shown transparently at checkout before payment.
5. Order Tracking
5.1 Once your order is dispatched, you will receive a tracking number and courier partner details via email/SMS.
5.2 You can track your order status by:
- Clicking the tracking link sent to you, or
- Visiting our [Track Order / Contact Us] page and reaching out to our support team with your Order ID.
5.3 Please allow 24–48 hours after dispatch for tracking information to update on the courier's system.
6. Cash on Delivery (COD) Orders
6.1 COD orders may undergo a telephonic/SMS/WhatsApp confirmation before dispatch to reduce fraudulent or fake orders.
6.2 We reserve the right to restrict or disable COD for certain pin codes, high-value orders, or customers with a history of order refusal, at our sole discretion.
6.3 Please keep the exact order amount ready at the time of delivery, as courier delivery personnel may not always be able to provide change.
7. Delivery Attempts and Non-Delivery
7.1 Our courier partners typically make up to 2–3 delivery attempts. Please ensure someone is available at the shipping address to receive the order, or that the address includes complete details (landmark, floor/flat number, alternate contact number) to avoid delivery failure.
7.2 If delivery fails after multiple attempts due to an incorrect address, unavailability of the recipient, or refusal to accept the COD order, the package will be returned to us ("RTO" – Return to Origin). In such cases:
- For prepaid orders, we will contact you to arrange re-shipment (additional shipping charges may apply) or process a refund as per our Refund Policy.
- For COD orders, we reserve the right to require prepayment for any re-shipment attempt.
8. Damaged, Lost, or Missing Packages
8.1 We take utmost care in packaging every Rudraksha, mala, and bracelet securely to prevent damage in transit.
8.2 If your package arrives visibly damaged, tampered with, or with missing items, please:
- Do not accept a package that appears tampered with or broken, where possible, or
- Record an unboxing video from the moment of opening the sealed package (this may be required to process a damage claim), and
- Contact us at [support email/phone] within 48 hours of delivery with your Order ID, photos/video of the damaged package, and product.
8.3 Claims reported after 48 hours of delivery may not be eligible for replacement or refund related to transit damage, as courier partners typically require prompt reporting.
8.4 In the rare event a shipment is lost in transit (confirmed by the courier partner), we will, at our discretion, either dispatch a replacement or issue a full refund.
9. Address Changes
9.1 If you need to change your shipping address after placing an order, please contact us at [support email/phone] as soon as possible. We can accommodate address changes only if the order has not yet been dispatched.
9.2 We are not responsible for orders delivered to an incorrect address provided by the customer at the time of order placement.
10. Force Majeure
We shall not be held liable for delays or failure in delivery caused by events beyond our reasonable control, including but not limited to natural disasters, pandemics, strikes, courier network disruptions, government restrictions, or civil unrest.
11. Contact Us
For any shipping-related queries, reach out to us:
Rudravatika Email: [support email] Phone: [phone number] Support Hours: [e.g., Monday–Saturday, 10 AM – 6 PM]